Returns: If you are dissatisfied for any reason with an item purchased from us, simply return the unused item to us within 30 days. Returns within thirty days of the purchase date will be issued store credit only. No restocking charge will apply if the return is made within 30 days and the product is in new condition. (New Condition means we can return it to the shelf and sell it as new). Please make sure all return product is packaged properly so it does not get damaged on the way back, we cannot be responsible for damaged returned goods. All shipping charges are non-refundable. No Returns accepted after 30 days from sale. Anything returned after 30 days will be subject to a 15% restocking fee if we accept the return. All returns require an RMA# and will be refused without one. To make a return/exchange login to your account, go to your order history, and click view details. Inside the order you will find a button labeled Add New RMA. If you did not create an account at the time of your order you can call or e-mail us for assistance.
Any returned item that received free shipping will be assessed a shipping fee and be deducted from your store credit.
Exchanges: If you purchase safety equipment and it does not fit we will split the shipping costs. You take care of the return shipping and we will pay to ship out the new size.(Excludes International, Hawaii, and Clearance Items) Please call for a RMA number and write it on the outside of the box.
Backorders: Most karting products are made in Italy. Due to this we do experience supply issues on occasion. You have the option to hold the order until the item becomes available or ship the order incomplete. Back ordered parts will be shipped on arrival with normal shipping fees applied unless canceled. To cancel a backorder please email [email protected]
Non-Returnable/Exchangeable Items Include: Close Outs and Clearance Items, Special Orders, Books, Videos, Software, Rain Tires, Rain Equipment, Electrical Items, DD2 parts and Cut to Length Items. If parts are approved for return there will be a 20% restocking fee applied to the refund.
Warranties: Most racing kart parts come with no implied warranty. However if a problem does occur Acceleration can provide the contact information for the customer to attempt warranty. Please note that if warranty is approved, only the product can be replaced and shipping costs are not covered.