Acceleration strives at providing the best in customer service in the karting industry. Below are many of our customers who were nice enough to take time out of their busy schedule to e-mail us their comments.
Jim Keiger ~ 12/16/2015
You value me as a customer and I want you to know how much I value you as a supplier. I always vote with my money!! I’m sure Acceleration Kart Racing gets 98% of the dollars I spend on kart parts in a year. The reasons for this are…..you have a good website where I can order things at night when I have time….when I have questions I can call really knowledgeable folks to get straight answers and advice….when I order something 99% of the time it’s in stock and gets delivered to my doorstep in two days…..the prices are very reasonable….frequently you discount things even further by having promotional discounts.
My day job in aerospace is improving business quality, cost, schedule and technical performance. If you asked me how you could improve I don’t know what I could tell you to do. You are as close to perfect as I have seen in a business. My home track sells parts, tires and gas. When I have tried buying parts it takes 2-5 weeks and 30% of the time the parts are wrong... so you will continue to get 98% of my parts business. When they run out of tires I buy them from you and I get them in 2 days!! The good thing for them is they usually have gas so I will continue to buy my gas from the home track.
So Merry Christmas back to you, Curtis, Josh and the rest of your fine team. I was happy when your parts showed up today as planned!!!
Randy Stahl ~ 08/31/2015
Awesome. Seriously, thanks again for all the help and info,
I really do appreciate. Wrecking my kart a few weeks ago I was really bummed. So
getting a new rolling chassis is pretty exciting. You've been a ton of help and
patient with me. AKR customer service has always been super helpful to me, so
Dallas Lassalle ~ 04/13/2015
As always guys thank you so much for having an incredible shop and keeping us running up front and being there to answer any questions we have.
Patrick Lonnee ~ 04/14/2015
Thank you soo much. Always a pleasure to do business, My favorite online kart store.
Ronald Maunz ~ 4/13/2015
We had a great day at the Philadelphia SCCA Solo test & tune. The new MG tires on the new wheels hooked up great. You made it happen for us. Thanks again for your great customer service.
Brian Cartier ~ 02/12/2015
I just want to thank you all for getting my order filled and delivered on time. And everything fits perfectly! Be sure to thank all involved for me please.
Chris Osborne ~ 02/05/2015
Thanks so much Katelynne. 1st Class Service. Look forward to doing more orders with you guys in the future
Paul Montbleau ~ 10/29/2014
Thank you so much for helping me in every way possible! Raymond has answered so many of my questions in a world I know nothing about! Great company! Top Notch Customer Service! Thanks, Paul
Gil M. Altamirano ~ 08/17/2014
Please forward my thanks to Raymond and the Owners of Acceleration Karting.
You truly stand by the products you sell, which I am grateful for. Thank
you for replacing the defective battery with a new one. I will make sure
the Racers here in Calgary and Edmonton know what a First Class Kart Shop
you are and will spread the Excellent Service and Products you provide so
that others here would order from Acceleration Karting!! Thank you.
I just saw that my return went through. I would like to thank you and
the few other people I talked to that help with my order. You are all very
professional and solved any issues very quickly. You are all unmatched by any
other customer service entity that I've had to deal with.
Thank you again, I will be a return customer.
Kelsey, Thank you. The service from Acceleration Kart is phenomenal! I wish more
suppliers had your customer service and commitment. Thank you, Jim
Ken Casper ~ 06/11/2013
The recent order you sent me was perfect. Not only was it pefectly filled, it was sent immediately. I received the full order one day later! Outstanding job! THE BEST EVER! That is what makes guys like me want to do business with such a great company...congrats on a job well done. Man, I am telling you, some people should be getting pats on the back.
Paul Holden ~ 02/14/2013
Just want yall to know that Josh Skeeter (got some "ski" name I can't remember)
is a prime example of customer service. I'm sure he'll say he didn't do
anything, and to a certain extent, he's right. But that's not the point I'm
trying to make here. Just getting back to me right away, except for that moment
he probably was choking down some lunch, is more than I've been getting from
And to top it all off, its ready to roll in a matter
of minutes. Ok, hours, but hey, I'm happy and I'm sure all of us are.
Keep doin wha'cher doin,
Jim & Kimberly Baratto ~ 05/24/2012
To all at Acceleration Karting, Thank you for all you do to support kart racing. You have always treated us as if we were your only customer. You have consistently gone above and beyond to get us our parts on short notice. You have never let us down, and or fallen through any cracks. Keep up the great work and much success to you guys and gals. Thanks Josh and Kelsey for getting us that motor package.
Reza Ali ~ Trinidad ~ 11/08/2011
Hi Kelsey, I just had to send this email cause I got the last package from you guys last week and to my surprise as I opened the box I saw some sweets. I was totally surprised that you guys sent such a nice present for me. BTW I noticed it wasn't on the invoice lol. I'd like to officially thank you guys for all your support and assistance that was given to me. Without it I am sure that I would not have been able to be competitive for a greater part of the season and allow me to be in the contention for rookie of the year. I look forward to continuing business and our friendship next year. Attached below are some pics from some of the events during the course of the year. I've decided to show you guys the ups and downs from my year and really show how competitive you've made a novice like myself become a better drive. Thanks, Reza Ali
Jason Brugh ~ Palm Harbor, FL ~ 07/25/2011
You guys have been great. I was a little concerned on the shipping times ordering from all the way out their but the 3 day charges have been great and your prices are hard if not impossible to beat. I appreciate the phone call to verify I was who I was the first order too that means a lot in this day and age. Thanks again for everything you guys have been great.
Judi Ilavia ~ Houston, TX ~ 06/23/2011
Thanks Kelsey! It is always a pleasure doing business with Acceleration Karting. You guys are by far the best karting retailer.
Dennis Marchant ~ RSM, CA~ 12/23/2010
Wow. That was excellent service and quick delivery. I don't know how you got the shipment to me in less than 24hrs, and an added bonus of 100% accuracy. I don't think that I could have driven to your shop and back as fast as I received it. Thanks again Carl for the great tech info (Josh too on a prior phone call), and Kelsey for the quick receipt/shipping info. You guys really do make it easier to learn a new (to me) sport. Looking forward to giving you more business in the near future. Merry Christmas, Dennis.
Dave Duvall ~ Neptune Beach, FL ~ 09/23/2010
Kelsey, Thanks for your support this year... Jake won 2 Regional Championships her in the Florida area. Tag and Rotax Sr.... 2 of the most competitive classes in the series. Acceleration Karting support with competitively priced products and your team's willingness to support us as a valued customer gave us an advantage over the others. Thanks, Dave, Lori, and Jacob Duvall
Rich Hays ~ Huntington Beach, CA ~ 06/11/2010
Brooke, I heard from Kart Parts Unlimited yesterday. I sent them the defective hub as they want the part in exchange for a new unit. Thanks so much for your attention in this matter. It is always appreciated the great customer service you all at Acceleration Kart Racing provide. Thanks as always!
Troy Smith ~ Morgan City, LA ~ 03/15/2010
Just a quick comment in regards to "Acceleration Kart Racing." Last week, I ordered several kart parts from several different kart shops, and I have to say that you guys have done an exceptionally good job in completing my orders! The "other" kart shops were a complete nightmare in comparison. The complaints I have in regards to the "others" - from getting the wrong items, to no communication, to not having items in stock, to delayed shipping- you guys "Acceleration," did a much, much better job on everything. Thanks to all of you for making "parts acuisitions" easy and dependable. Great job all the way around - "Acceleration" will now be my primary source for everything! Thanks! Keep up the great work and devotion to the sport! It is much appreciated!
Ricardo Salisbury ~ Miami, FL ~ 02/15/2010
Thank you very much for filling my order. The receipt was correct and I received the order last Saturday. Even though it was a small order, I would like to say that I am very pleased with the service Acceleration Karting provides. I will not hesitate to continue ordering from you. Thanks
David Busby ~ Newport Beach, CA ~ 08/31/2009
Curtis and Josh, Thank you for the rebuild on my senior Rotax. It was strong at Perris, Gatorz. 1st place and #1 in national points. Thanks Again.
Cole Cacciavillani ~ Ontario, Canada ~ 08/17/2009
Thanks for looking out for me. I tell so many karters that you guys are the best and I mean it in so many ways. Thanks as always.
Bill Manker ~ Twin Falls, ID ~ 07/30/2009
Thank you all for such an easy, enjoyable experience. I ordered parts on Monday and received the entire order on Wednesday. It is refreshing in finding a reputable dealer for my karting needs. I will definitely use you in the future.
Benjamin (Biff) Dubose ~ Whichita, KS ~ 07/28/2009
Curtis, thanks so much for the time you spent finding my driver's suit. I have only dealt with your company a couple of times, but have been very impressed. Scott and I are sponsoring three Karts with a fourth in the works. You will be the first place we go to for anything for our team. Thanks again for your help.
Rick Wood ~ Indianapolis, IN ~ 07/21/2009
Thanks, I just received my neck collar, and gloves. I appreciate the fast service, and quality products. I had ordered the same collar from an e-bay source in
Florida, and was d*****ed around for 5 weeks and still got the wrong product. You guys are getting it right keep up the good work. I’ll be back.
Rich Hays ~ Huntington Beach, CA ~ 03/12/2009
It is always so painless when dealing with Acceleration Kart Racing. I wish that could be said for other in the karting business.
Rob Daniel ~ Gardena, CA ~ 03/10/2009
Thanks, As always it is a pleasure to do business with you. The karting industry should take lessons from Acceleration.
Brian Leadingham ~ Lake Zurich, IL ~ 03/09/2009
Thanks! Acceleration Kart Racing is AWESOME! You do great work- and I'm looking for a consistent, reliable vendor for my teams karting needs.
Mike Goebel ~ Winnetka, CA ~ Ekarting News Post 02/08/2009
Actually the best shop I have ever done business with is Acceleration Karting in Las Vegas. Curtis rocks, he is so helpful and he has everything in stock. I enjoy my parts being shipped to my door step the next day and the orders are always complete and accurate.
Brent Briles ~ Georgetown, IN ~ 07/14/2008
Hello, I am new to the sport and I live in Indiana and have found your service and over the phone tech support, is far superior to other shops that are much closer logistically. I really appreciate the willingness to listen to a newcomer on the phone to help get the right part. It is just good business. You have difinitely won my business.
Thomas Callaway ~ East Hampton, NY ~ 06/11/2008
I'm glad my brother pointed me towards Acceleration Karting for my Rotax needs. Thank you sooo very much for all you've done. Oh, and Curtis too - Tom
Larry Dyne ~ Calabasas, CA ~ 05/30/2008
Many Thx.. I must say, u guys are very helpful and very efficient at what you do. You have certainly gained a customer.
John Griffin ~ Columbus, MS ~ 01/24/2008
Thanks, I will order again. The technical help that I received was fantastic. You guys know your business and the help is invaluable. Thanks, John
Simon Granfield ~ One Tree Hill, Australia ~ 11/13/2007
My order arrived yesterday (Tuesday 13/11), complete and intact. Thanks for making this all happen and for your professional and helpful approach at all times. It's been a pleasure doing business with you, and I will certainly recommend your business to anyone else seeking to source kart parts out of the US.
Michael Hurley ~ Cripple Creek, CO ~ 09/01/2004
Curtis, Chris and the rest of the folks at Acceleration... Thanks for the great job you all did on my Rotax. I lost the lower end testing in Stockton and needed it for a race in Reno a week and a half later. You guys had it back to me in no time and even took the trouble to check out my carb to make sure it was in peak operation... I called a few days after the engine had returned to me to talk with Curtis and thank him for the great job. He told me that it was going to run better then it ever had. Curtis, you're right. Since then I have been doing very well. I'm not going to ask why...... just thanks... I'm proud to have Acceleration logos on my kart when I pull into winners circle. Thanks again for all your hard work.
Brian & Sherry Morgan ~ Justin, TX ~ 06/22/2004
Just wanted to thank you guys for all your help with our new kart purchase and the great service we received. We would also like to thank you for being patient with us and answering all of our questions. We are very excited about the Biesse Tomcast chassis and can't wait to take it to the track! You guy's were great and we will definitely be doing business with you again soon. Thanks again and have a great day... Sincerely, The Morgan's